Christian Hänger
Knowledge Management in the Digital Age: The Possibilities of User Generated Content

Today, in times of Web 2.0., graduates and undergraduates interact in virtual communities like studiVZ (Studentenverzeichnis) and generate content by reviewing or tagging documents. This phenomenon offers good prospects for academic libraries. They can use the customers' tags for indexing the growing amount of electronic resources and thereby optimize the search for these documents. Important examples are the journals, databases and e-books included in the "Nationallizenzen" financed by the German Research Foundation (DFG). The documents in this collection are not manually indexed by librarians and have no annotation according to the German standard classification systems.

Connecting search systems by means of Web-2.0.-services is an important task for libraries. For this purpose users are encouraged to tag printed and electronic resources in search systems like the libraries' online catalogs and to establish connections between entries in other systems, e.g. Bibsonomy, and the items found in the online catalog. As a consequence annotations chosen by both, users and librarians, will coexist: The items in the tagging systems and the online catalog are linked, library users may find other publications of interest, and contacts between library users with similar scientific interests may be established. Librarians have to face the fact that user generated tags do not necessarily have the same quality as their own annotations and will therefore have to seek for instruments for comparing user generated tags with library generated keywords.

Bielefeld University Library - last update: 4/11/2008